Delivery & Returns
Fast, Reliable Delivery You Can Trust
Our customers regularly tell us that our delivery service is one of the best parts of ordering from Agritel. We take that seriously.
From the moment you place your order, our priority is simple:
Get your goods to you quickly, safely and exactly as expected.
To achieve that, we work with trusted UK delivery networks including ParcelForce, Royal Mail, DHL and The Pallet Network, alongside our own delivery vehicles for selected local deliveries.
Our Despatch Promise
- Orders received before 1:00pm are usually dispatched the same working day (pallet orders before 10:00am).
- Almost all orders leave us within 1 working day.
- We pride ourselves on fast, reliable despatch and consistently receive excellent customer feedback for our delivery service.
Delivery Methods
Parcels (Next Working Day as Standard)
Most parcel orders are sent on a next working day service using one of our premium courier partners.
Typical delivery times
- Commercial addresses: 08:30 – 19:00
- Business deliveries require someone to accept the goods where appropriate.
Some smaller orders may be sent via Royal Mail.
Please ensure the delivery address provided is accurate. Changes requested after despatch may incur additional delivery charges.
Pallet Deliveries
Larger or heavier orders are delivered via The Pallet Network.
- Standard delivery: 2–3 working days
- Signature required on delivery
- Next-day and timed delivery services are available on request (additional charges apply)
If you require a tail-lift vehicle or have restricted site access, please let us know when placing your order so suitable arrangements can be made.
Collection
Orders can be collected free of charge from our premises.
Collection Times
Monday to Friday
08:30 – 16:00
(Excluding Bank Holidays)
Delivery Instructions
If your site has specific delivery requirements, please include these during checkout.
Examples include:
- Access restrictions
- Opening hours
- What3Words location
- Site contact details
- Vehicle restrictions
This helps us ensure your order arrives as smoothly as possible.
Carriage Charges
Orders over £300 (excluding VAT) qualify for free delivery to most UK mainland business addresses.
Orders below this value are charged according to weight, size and destination. Carriage charges are calculated automatically during checkout.
Free delivery does not apply to:
- Northern Scotland (AB, FK19+, IV, KW, PA20+, PH15+)
- Northern Ireland
- Republic of Ireland
- Isle of Wight
- Offshore destinations
Please contact us for a quotation if your delivery falls outside standard mainland UK.
Deliveries to Ireland
We regularly supply businesses throughout both Northern Ireland and the Republic of Ireland.
To ensure customs clearance runs smoothly, we require the appropriate EORI/XI EORI number before goods can be despatched.
If you require a quotation or have any questions regarding deliveries to Ireland, please contact our team on 01691 671496 or email info@agritel.co.uk.
Local Delivery Areas
For selected larger orders we also operate our own delivery vehicles covering the following postcode areas:
CH, CW, LL, ST20-21, ST5, SY, TF, WA6 and WV7 (selected postcodes).
Please contact us if you are unsure whether your location falls within our own delivery network.
Returns
Business Customers
Agritel supplies business customers in the United Kingdom and Ireland only. Our returns policy is therefore designed specifically for business-to-business transactions.
Damaged, Incorrect or Faulty Goods
If your goods arrive damaged, faulty or incorrect, please notify us as soon as reasonably possible after delivery.
Where Agritel accepts that the goods are faulty, damaged in transit or supplied incorrectly, we will arrange replacement, repair or collection at no cost to you.
Ordered the Wrong Product?
We understand mistakes happen.
Returns of non-faulty goods may be accepted at Agritel’s discretion, provided:
- you contact us before returning the goods;
- the goods are unused, undamaged and in their original packaging;
- the goods remain in a condition suitable for immediate resale;
- the goods are standard stocked products.
Please note that bespoke, made-to-order, special-order or non-stock items cannot normally be returned unless faulty.
Return Costs
Where Agritel agrees to accept the return of non-faulty goods, the customer will be responsible for:
- the full cost of returning the goods to Agritel;
- any collection charges where Agritel arranges collection;
- the original delivery costs incurred by Agritel, even where delivery was provided free of charge;
- a reasonable restocking charge where applicable to cover inspection, handling and administration.
Any refund will be processed once the returned goods have been received, inspected and accepted by Agritel.
Need Help?
If you are unsure whether a product is suitable before ordering, please contact our experienced team. We are always happy to discuss your application and help ensure you purchase the most appropriate product for your business.
