Same day dispatch on orders before 1pm; carriage from only £2.50
01691 671 496 8.30am - 5.00pm Mon-Fri

Delivery and Returns

Delivery

Delivery Methods

a) Parcels

Our standard delivery is by courier on a next working-day service; delivery can be any time between 9.00am and 5.00pm. Our courier prefers to obtain a signature upon delivery but if this is not possible and you would like your goods to be left in a safe place (eg. porch or shed) please notify us using the 'Order Comment' box at the time of ordering and we will do our best to comply.

Please advise us of any issues (eg. limited opening hours, difficult access) that may affect deliveries to your site. 

We aim to dispatch orders within one working day of receipt. Orders received by 1.00pm on a working day are usually dispatched the same day unless they need to be palletised (see 'Pallets' below).

Some small, light orders are sent via Royal Mail; these are clearly identified in the product description.

b) Pallets

Large or heavy orders may be palletised; we will notify you upon receipt of order if this is the case. Pallets are dispatched on a 2 - 3 working-day service; delivery can be any time between 9.00am and 5.00pm and a signature will be required. Next-day or timed deliveries are available upon request; please call 01691 671496, or send us an email for a price.

A forklift truck is usually necessary for offloading palletised goods; please tell us if you do not have a forklift and we'll do our best to arrange a tail-lift offload. Please advise us of any issues (eg. limited opening hours, difficult access) that may affect deliveries to your site.

We aim to dispatch palletised goods within one working day of receipt of order; orders received by 10.00am on a working day are usually dispatched same day.

c) Collection

Customers can opt to collect their order from our premises in person or via a third-party courier: select 'Collect from Agritel' at the Delivery Method stage of checkout. Our opening hours for collections are Monday - Friday 8.30am - 4.30pm, excluding Bank Holidays. See Contact Us for our address and location.

d) Special Instructions

Any special instructions (eg. leave-safe location, opening hours etc) can be entered in the 'Order Comment' box at the Delivery Method stage of checkout; we will always do our best to comply.

Carriage Charges

Orders over £300 (excluding VAT) will be shipped carriage-paid, except to Northern Ireland and offshore locations (see 'Geographical Coverage', below). Orders under £300 (excluding VAT) will attract a carriage charge based on the total weight of your order and the delivery location. The carriage charge is calculated at checkout and is subject to VAT.

Geographical Coverage

The delivery service and carriage charges detailed above apply throughout the UK mainland, but please note that deliveries to northern Scotland (defined by postcodes AB, FK19+, IV, KW, PA20+, PH15+) may take up to 3 working days to arrive.

For delivery to Northern Ireland and all offshore destinations (including the Isle of Wight), please call 01691 671496 or send us an email for a price.

Exceptions

We restrict the quantity of standard bubble wrap and foam rolls that can be supplied in a single consignment to a total of four, including mixed orders (eg. more than one type of bubble wrap and/or foam). If you require larger quantities of bubble wrap, please call 01691 671496 or send us an email for a delivery price.

Returns

Problem with the Goods?

Any goods that are damaged, defective or supplied incorrectly (ie. not as per order) will be replaced or taken back and refunded at Agritel's expense. In the unlikely event that you have a problem with your order, please contact us immediately by email or call our sales team on 01691 671496.

7-day Cooling-off Period

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please send us an email or call 01691 671496.

Not the Right Product for You?

If you are dissatisfied with a product for any other reason, we're happy to take it back. Provided that the goods are in saleable condition, we will refund your money or offer an alternative product if appropriate; we ask only that you cover the cost of shipment back to us. Please send us an email or call 01691 671496 within 7 days of receiving your order. Please note that the refund is made upon receipt of the goods at our premises and is subject to checking for damage and completeness.

Agritel

Welcome to Our Online Shop

Thank you for visiting Agritel Online Packaging Supplies! We're now offering more products than ever before, with new lines being added in response to customer requests. Ordering is simple and, if you take a few moments to create an account, you will be able to check your order history and reorder favourites.

Although you're buying online, you can expect top-quality personal service and attention to detail to match that of the best High Street stores! And if you'd prefer to speak to a real person, call us on 01691 671496 between 8.30am and 5.00pm Monday to Friday and we'll be happy to help.

We hope that you will enjoy shopping with Agritel Online. We welcome constructive feedback on any aspect of our business, so tell us what you think by email or through the 'Contact Us' page ... or you can always give us a call!

Useful to Know
Prices are displayed exclusive of VAT, which will be added at checkout.
We accept payment by credit or debit card or PayPal; alternatively, you can request a proforma invoice and pay by bank transfer or cheque.
Orders over £300 (after any discount and before VAT) are delivered free of charge. A carriage charge - based upon weight and delivery location - will apply to orders below £300 and will be calculated at checkout. Special terms apply for deliveries to Northern Ireland and all offshore locations (including the Isle of Wight) - Contact Us for details.
Please see 'Delivery & Returns' for further information.